Privacy Policy
At HPO Collection, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, place an order or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you use our website:
A. Personal Information
• Full name
• Billing and shipping address
• Email address
• Mobile number
• Other contact details provided by you
B. Order and Transaction Information
• Products purchased
• Order details and order history
• Payment status and transaction references
• Billing and shipping information
C. Technical Information
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type and device information
• Operating system
• Website usage and browsing activity
• Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
• Processing and fulfilling customer orders.
• Arranging shipping and delivery of purchased products.
• Sending order confirmations and delivery updates.
• Responding to customer enquiries and support requests.
• Processing cancellations, returns and refunds.
• Maintaining business, accounting and tax records.
• Improving website functionality and customer experience.
• Preventing fraudulent transactions and unauthorized activities.
• Complying with applicable legal and regulatory requirements.
3. Payment Information
Payments made through our website may be processed by third-party payment gateway providers.
HPO Collection does not intend to collect or store complete debit card, credit card, UPI PIN, banking password or other sensitive payment authentication details.
Payment processing is subject to the respective payment service provider's terms and privacy policy.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your shopping cart and preferences.
- Understand website traffic and visitor behaviour.
- Improve website performance and functionality.
- Provide a smoother shopping experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
- Sharing of Personal Information
We do not sell or rent customers' personal information to third parties.
However, we may share necessary information with trusted service providers where required to operate our business, including:
• Courier and logistics partners: To deliver customer orders.
• Payment gateway providers: To process online payments.
• Website hosting and technical service providers: To maintain website operations and security.
• Professional advisors: For accounting, legal and compliance purposes.
• Government and regulatory authorities: Where disclosure is required under applicable laws.
Such sharing will be limited to what is reasonably necessary for the relevant purpose.
6. Data Storage and Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, disclosure, alteration, misuse or loss.
Access to personal information is restricted to situations where it is necessary for business operations or legal compliance.
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, taxation and legal compliance.
Certain records may be retained for longer periods where required by applicable law.
8. Customer Rights
Subject to applicable laws, customers may:
• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns or complaints regarding the handling of personal information.
Requests may be submitted using the contact details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites, payment gateways or other external services.
HPO Collection is not responsible for the privacy practices, content or security of such external websites. Customers are encouraged to review their respective privacy policies before sharing personal information.
10. Children's Privacy
Our website is intended for general customers and collectors. We do not knowingly collect personal information directly from children without appropriate consent or authorization as required by applicable law.
If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the matter.
11. Changes to This Privacy Policy
HPO Collection reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, website functionality or applicable laws.
Any updated Privacy Policy will be published on this page along with its revised effective date.
12. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:
HPO Collection
901, Kuber Palace CHS Ltd, Sector 10E, Plot No. 9, Roadpali, Kalamboli, Navi Mumbai, Maharashtra – 410218, India.
Email: hpocollection@gmail.com
Grievance Contact: Please contact us at the above email address for privacy-related complaints or requests.
We will make reasonable efforts to address your concerns in accordance with applicable laws.
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By accessing or using the HPO Collection website, you acknowledge that you have read this Privacy Policy.